Terms of Service

Last updated: 24 October 2026

Mwakete is run by MainKT Enterprise. By using this site — as a shopper or as a seller — you agree to these terms. If you do not agree, please do not use it.

The most important thing to understand

Mwakete does not sell anything, and never handles the money you pay for what you buy. We are a place where sellers list what they have and shoppers can find them and talk to them. When you buy something, the agreement is between you and that seller. You pay the seller directly, in whatever way the two of you arrange. Mwakete never takes payment for goods, never holds the price of what you buy, and therefore cannot issue refunds for purchases. (The only money Mwakete receives is from sellers who choose to pay for featuring, and the delivery fees a seller chooses to pay through Mwakete when booking a Mwakete driver — see Mwakete drivers and delivery fees.)

Who can use Mwakete

You must be 18 or older, or using it with the agreement of a parent or guardian. Give real contact details — a seller cannot deliver to a wrong number.

Buying

• Placing an order sends your details to that seller. It is a request to buy, not a completed sale.
• Prices, stock and delivery costs are set by the seller. If something is listed wrongly, the seller may correct it or decline the order.
• You can change an order only while it is still Pending Payment. Once a seller marks it beyond that, ask them directly.
• Where a seller has not set a delivery price, the site says delivery is to be negotiated. That means exactly what it says: agree it with the seller before you commit.
• A closed store cannot take orders. You can still message it.

Bookings and rentals

• A booking is a request until the seller confirms it. Pending is not booked.
• The site will not let you request dates that clash with a booking that seller has already confirmed. It does not stop two people requesting the same free dates — whoever the seller confirms gets them.
• You can change a booking while it is Pending. After that, speak to the seller.

Selling

If you open a store, you agree to:

• List only goods and services you are legally allowed to sell, and that you actually have.
• Describe them honestly — real photos, real prices, real condition.
• Honour the price shown when the order was placed, or tell the buyer promptly if you cannot.
• Keep your store's open/closed status honest, so shoppers are not ordering from a store that is not trading.
• Reply to buyers in reasonable time, and arrange delivery and payment as you advertised.
• Handle buyers' contact details only for their orders — not for marketing, and never passed to anyone else.

What may not be listed or posted

• Anything illegal in Kiribati, and anything you do not have the right to sell
• Weapons, drugs, medicines, live animals sold in breach of any rule, stolen goods, or counterfeits
• Other people's photos or text used without permission
• Abusive, harassing, threatening or deceptive messages, listings or reviews
• Anything designed to attack, overload or break the site

Reviews

Reviews must reflect a real experience. They are public and show the name on your account. Do not review your own store, pay for reviews, or post abuse. We may remove a review that breaks these terms.

Featured and sponsored placement

A store or product is shown as featured either because Mwakete chose it, or because the seller paid for featuring (5c per product per day). Paid featuring is shown in the same Featured places. Ordinary ranking is worked out by the site itself.

Fees

Selling on Mwakete is free — no listing fee, no commission on sales, no charge to shoppers. The only charges are optional paid featuring, and the delivery fee a seller agrees with a driver when the seller books a Mwakete driver (see below), which sellers can choose to use.

Mwakete drivers and delivery fees

Mwakete drivers are independent people, not employees or agents of Mwakete. A seller may book one to deliver an order within one island. This section applies only to the delivery fee for that booking. It does not change anything above about the price of goods, which you still pay to the seller directly.

Becoming a driver. To drive, you apply in the app with your Facebook Messenger and email, one ID (your KPF ID, National ID, passport or driver’s licence, with a photo of it), and a face check on your phone that compares your face with your ID photo. You then sign the Driver Agreement, either in the app or on paper. A Mwakete administrator checks every application and tells you the decision on Messenger and by email. The Driver Agreement sets out what drivers agree to; if it and these terms differ on a driver matter, the Driver Agreement applies.

• Agreeing the fee. Drivers set their own prices. The seller and the driver talk in Mwakete and agree the delivery fee for each job. Once both have agreed, it cannot be changed. Mwakete currently takes no commission and will give drivers at least 30 days’ notice before that changes.
• Paying the fee to Mwakete. The seller pays the agreed fee to Mwakete by bank transfer. Mwakete checks that the money has arrived before the driver is given the pickup and delivery details and collects the goods.
• What Mwakete holds, and why. Mwakete holds the delivery fee only (never the price of goods) on behalf of the seller and the driver until the delivery is settled.
• Paying the driver. When the buyer confirms they received the order, the fee is credited to the driver after a short waiting period (currently 48 hours), so that problems can be raised. The driver can then ask to be paid once their balance reaches the minimum amount (currently $20), and Mwakete pays them by bank transfer.
• If the delivery does not go ahead. If the booking ends before the driver collects the goods, Mwakete returns the fee to the seller by bank transfer. If a delivery fails after the driver has collected the goods, the driver is paid when the problem was not the driver’s (for example nobody was home, the buyer refused it, or could not be reached). Where goods were damaged or the reason is unclear, a Mwakete administrator decides who receives the fee and records the reason.
• What this is not. This is not escrow, insurance or a guarantee. Mwakete does not guarantee that a delivery will happen, when it will happen, or the condition of the goods. A problem with the goods is still between the buyer and the seller.

Mwakete may change how this works, and will update these terms when it does.

Your account

• Keep your sign-in to yourself. Anything done through your account is treated as done by you.
• On a shared phone, log out when you finish.
• Tell us at once if you think someone else has got into your account.

Suspending or removing a store or account

We may hide or remove a listing, close a store, or suspend an account that breaks these terms, or where we have good reason to think a shopper is being harmed. Where it is reasonable to do so we will say why first. A seller may close their own store at any time; a shopper may ask for their account to be deleted (see the Privacy Policy).

Fake payment receipts. Uploading a payment screenshot that is fake, edited, or not for your own payment — for example to pay for featuring — is not allowed. If we find one, the store will be suspended and any featuring it gained will be removed.

Disputes between buyers and sellers

Because the sale is between the two of you, a problem with an order is between the two of you — goods not delivered, not as described, payment disagreements, refunds. Talk to each other first; the chat on the site keeps a record. You can report a seller or a buyer to us and we will look into it and may act on the account, but we are not a referee, we cannot recover your money, and we cannot force either side to do anything.

The site itself

Mwakete is provided as it is, free of charge, and we do not promise it will always be available or error-free. We may change or stop features. We try to keep the marketplace's records safe, but you should not treat this site as your only copy of anything important to you.

Our responsibility

We are responsible for running the site honestly and for the things the law does not let us exclude. We are not responsible for the goods and services sellers offer, for what sellers or shoppers say or do, or for losses arising from a deal made through the site — including money paid to a seller, goods that never arrived, or goods that were not as described. Nothing here is intended to remove a right you have under Kiribati law.

Content you post

What you write and the photos you upload stay yours. By posting them you allow Mwakete to show them on the site so the marketplace can work — your listing on the store page, your review on the product page. You confirm you have the right to post them.

Changes to these terms

If these terms change, the date at the top of this page changes with them. Carrying on using the site after that means you accept the new terms.

Law

These terms are governed by the law of the Republic of Kiribati.

Contact

MainKT Enterprise — admin@mwakete.com

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